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Frequently Asked Questions

Ordering

How can I check my order status?

You can check your order status anytime through your Account page, where updates will appear once your order is placed and again when it ships. You can also track your order directly through our Order Tracking page at https://www.gobiomella.com/pages/tracking

Orders are processed Monday through Friday, excluding US holidays. Most US orders arrive within 2–5 business days, depending on your location.

Once your order has shipped, you'll receive a shipping confirmation email with your tracking information.

Can I edit or cancel my order?

We begin processing orders as soon as they're placed, so edits and cancellations aren't always possible. If you need help, please reach out ASAP via the support widget or email hey@gobiomella.com with your order number.

I entered the wrong shipping address. Can I change it?

If your order hasn't shipped yet, we'll do our best to update the address. Contact us immediately through the support widget.

I didn't receive an order confirmation. What should I do?

Check your spam folder first. If you still can't find it, contact us at hey@gobiomella.com.

Which forms of payment does Biomella accept?

Biomella accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, Google Pay, PayPal, and other available express checkout options.

Shipping

Does Biomella offer free shipping?

Yes — Biomella offers free standard shipping on all US orders.

How long does shipping take?

Most orders are delivered within 2–5 business days.

Do you offer international shipping?

Not right now — but we're working on it. Sign up for email updates to know when it's available.

Returns & exchanges

How do I activate my 30-day money-back guarantee?

We're confident you'll love the results you see with Biomella, which is why we offer a 30-day money-back guarantee on your first purchase.

If you're not satisfied, just reach out to our Customer Support team within 30 days of delivery and we'll help you through the process. For full details, please see our policy.

When will I receive my refund?

Refunds are processed within 5–7 business days once your return reaches our warehouse.

Products

What is Biomella and what makes it different?

Biomella is a longevity-inspired skincare brand built around one core belief: visible youth starts at the cellular level. Our formulas are powered by Advanced Barrier Complex, a blend of clinically studied ingredients designed to support cellular renewal, strengthen the skin barrier, and improve the appearance of firmness, brightness, and overall skin quality over time.

How should I use Biomella products together?

For best results, use Biomella as a complete daily routine.

Start with The Daily Cleanser to remove impurities and prepare the skin. Follow with the Postbiotic Face Cream to support hydration, firmness, and barrier renewal. Apply the Postbiotic Neck Cream to the neck and décolletage to target visible signs of aging below the jawline. In the evening, apply the Dark Spot Hand Cream to help improve the appearance of dark spots, uneven tone, and aging hands.

Do Biomella products work under makeup?

Yes — our formulas are designed to absorb beautifully into the skin without feeling heavy or greasy, making them ideal for layering under makeup.

Can I use Biomella products every day?

Yes — all Biomella products are designed for daily use and deliver their best results with consistent application over time.

What is the Advanced Barrier Complex?

Advanced Barrier Complex is Biomella's proprietary complex designed to support healthier, stronger, more resilient skin. By combining barrier-supporting ingredients with clinically studied longevity-focused actives, it helps improve the appearance of firmness, hydration, smoothness, and radiance while supporting long-term skin health.

Where can I find the ingredients list?

Full ingredient lists can be found on each product page and on the product packaging.

Are Biomella products suitable for sensitive skin?

Yes — Biomella formulas are developed with skin compatibility in mind and are suitable for most skin types, including mature skin. Postbiotic Face Cream and Postbiotic Neck Cream are fragrance-free and designed to support a healthy skin barrier. We always recommend patch testing before introducing any new skincare product.

Which Biomella product is right for me?

Postbiotic Face Cream is designed to support firmness, hydration, and barrier renewal for the face. Postbiotic Neck Cream targets visible signs of aging on the neck and décolletage. Dark Spot Hand Cream helps improve the appearance of dark spots and aging hands. The Daily Cleanser gently cleanses without stripping the skin barrier. Together, they create a complete skin longevity routine.

Contact

How can I reach Customer Support?

Use the support widget for the fastest help. Or email hey@gobiomella.com — we typically reply within one business day.